Managed service that maximizes the value of the cloud
Managed Services
“It is difficult to operate and manage the cloud. Managing the cloud cost is not easy either.”
Enterprises introduce cloud as a means to innovate their processes and boost their business value. However, many of them have been
left disappointed by the fact that it isn’t as effective as they expected.
The reason the results of introducing cloud isn’t very satisfying is that it is difficult to operate cloud with an accurate
understanding of its unique strengths such as scalability, agility and cost efficiency. Operating cloud from the same perspective
as legacy infrastructure is one factor that lowers the effectiveness of using cloud.
If you want to maximize the effectiveness and benefits of using cloud, consider signing up for managed services.
Managed services are provided across the lifecycle of cloud from consulting to migration, operation,
and modernization.
Using monitoring and monthly report provided to all customers of IXcloud by default, it is possible to keep the infrastructure in
an optimized condition. If lacking technical manpower, try Managed Service, which is much cheaper than other places. All services
required to operate infrastructure such as backup, monitoring, logging, security, will be provided as turn-key.
Advantages Gained
from Managed Services
A Partner with Expertise in Cloud
The main objective of introducing cloud is to maximize business efficiency by virtualizing the infrastructure and developing cloud native applications for CI/CD (continuous integration and continuous delivery). To achieve this, you need an expert who will accompany you in your journey. Sign up for our managed services to receive one-on-one consulting on all your problems and concerns.
Reduced Cloud Operating Costs and Workload
In order to directly operate cloud, you need a professional engineer with a high level of expertise in the cloud system who is capable
of handling related issues and using rapidly advancing technology in order to operate and manage the latest version of cloud.
However, hiring professionals directly can increase the burden on the company in terms of labor costs and efficiency. By using our
managed services, you can focus on your business and let us worry about issues related to cloud.
Automated Monitoring and Monthly Reports
A monitoring system is used for the instance of all customers using IXcloud, and monitoring tools are also provided. It is easy to check the current status of all resources by monitoring the basic resources for each server (IP, status, OS type), each resource(CPU, memory, disk, and network), and each process.
Scope of Managed Services Provided
Fees for managed services
All customers are provided with basic managed services necessary for cloud operation. If you feel that you need more meticulous management according to your business environment, opt for the premium service where we provide scrupulous management after identifying the exact details of your business.
| Category | Fees for managed services | ||
|---|---|---|---|
| Monthly cost of using cloud | ~ KRW 5 million | 10% of the total bill (* Minimum fee of KRW 100,000) | |
| KRW 5 ~ 10 million | 9% of the total bill | ||
| KRW 10 ~ 20 million | 8% of the total bill | ||
| KRW 20 ~ 30 million | 7% of the total bill | ||
| KRW 30 ~ 50 million | 6% of the total bill | ||
| KRW 50 million ~ | 5% of the total bill | ||
| Services Provided |
• Consulting on setup • Monthly report • Operation management • Migration • General support • Monitoring tools • Network interconnection • Technical support • Security |
||
| Contract term | Monthly basis | ||
* In the case of on-site support from a professional engineer under the premium managed service program, additional charges will apply.
SLA of Managed Services
We promise to provide reliable managed services that you can trust.
| Category | Description | Hours of operation | Inquiry channel | Response time |
|---|---|---|---|---|
| General inquiries | General inquiries during the hours of operation | Within busines hours (9 a.m. to 5 p.m. on weekdays) | One-on-one inquiries, phone, e-mail | Within 4 hours |
| Task request | Requesting a task that requires input of additional time (installation, setting, etc.) | 24*7*365 | One-on-one inquiries, e-mail | Within 4 hours (*negotiations necessary for requests made outside busines hours) |
| Impairment | Application error or malfunction that does not impede service operation | 24*7*365 | Phone | Within 1 hour |
